Venue Technology Supervisor

About This Role

Supervise venue technology operations at Talking Stick Resorts Amphitheatre, focusing on customer service and supporting point-of-sale systems and desktop support for internal staff.

Responsibilities

• Provide event day setup and support of multiple point-of-sale systems
• Provide excellent desktop support services to internal staff
• Work with vendors and service providers to resolve issues and implement changes
• Communicate productively and professionally across all managerial levels
• Work during most events held at the facility (including late nights and weekends)
• Provide level 1 & 2 support of all point-of-sale system problems and escalate with service providers when necessary
• Initiate and implement improvements to areas of responsibility
• Serve as building wide point of contact on IT related matters
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Diagnose and execute solutions for software, firmware, and hardware errors and breakage

Requirements

• Customer service focus
• Ability to work independently and flexibly
• Solid analytical and problem-solving skills
• Proven ability to organize, manage, and complete multiple tasks efficiently
• Strong verbal and written communication skills
• Basic PC hardware knowledge
• Good understanding of networking including TCP/IP, VLAN’s
• Administration experience with Windows 2003, 2008, 2008R2 operating systems
• Experience with wireless LAN concepts
• Experience with Windows XP/Windows 7 and Microsoft Office Suite
• Experience with virtual environments both servers and desktops
• Ability to report to the stadium no less than 4 hours prior to each game/event
• Flexible scheduling and reliable transportation
• Working knowledge of Microsoft and Mac applications and server networking terminologies
• Knowledge and usage of wireless terminologies and security technologies
• Knowledge in CAT5/6 crimping (making LAN cables)

Qualifications

• Bachelor’s degree in Computer Information Systems or related field
• 1-3+ years of relevant work experience

Nice to Have

• Experience with Quest, Counterpoint or SQL systems
• Exposure to event support or retail sales experience

Skills

* Required skills

Certifications