Treatment Coordinator

About This Role

As a Treatment Coordinator, you will ensure a seamless patient experience by communicating treatment plans, coordinating appointments, and assisting with financial arrangements for patients at our specialty dental practice in Concord, NH.

Responsibilities

• Engage with patients to explain treatment options, answer questions, and address concerns in a clear and empathetic manner
• Collaborate with the dental team to create comprehensive treatment plans tailored to each patient's needs and goals
• Schedule appointments for treatments, consultations, and follow-up visits, considering patient availability and clinic schedule
• Assist patients in understanding and navigating insurance coverage and financial obligations, providing accurate cost estimates and exploring payment options
• Maintain accurate and up-to-date patient records, treatment plans, and correspondence to ensure efficient communication and coordination
• Work closely with the front desk and administrative staff to ensure a smooth patient flow and an organized office environment
• Continuously update knowledge of dental treatments, procedures, and insurance policies to provide accurate information to patients
• Handle any patient concerns or issues that may arise during the treatment process, escalating them as necessary to ensure prompt resolution
• Help to facilitate/coordinate other office responsibilities as needed

Requirements

• 3-5 years of experience in a front office role
• Strong interpersonal skills
• Excellent communication skills, both verbal and written
• Detail-oriented and organized
• Proficiency in dental software and basic computer skills
• Understanding of dental terminology, procedures, and insurance processes
• Empathetic and patient-centered approach to customer service
• High school diploma

Qualifications

• A high school diploma
• 3 - 5 years of experience in a front office role, dental and insurance experience preferred

Nice to Have

• Dental and insurance experience

Skills

* Required skills

Benefits