Treatment Coordinator

About This Role

The Treatment Coordinator provides solutions for patients' orthodontic needs, educates them on treatment options, and ensures high treatment acceptance. This role involves managing patient inquiries, verifying insurance, and assisting with local marketing efforts.

Responsibilities

• Provide solutions for patients' needs and help them select their best treatment option
• Convert inquiries into satisfied patients through education and overcoming objections
• Maintain the Smile Doctors standard for high treatment acceptance
• Take Doctor's notes and ensure patients' charts are complete
• Verify insurance and work out payment plans
• Call, email and text with patients to set up consultations and keep schedule full
• Refer patients for restorative care prior to treatment if necessary
• Assist in local store marketing and community events
• Cross-train in all support roles

Requirements

• High School diploma or equivalent
• 1 year experience in sales or other service industry
• Ability to convert inquiries into contracts

Qualifications

• High School diploma or equivalent required; College degree preferred
• 1 year of experience in sales or other service industry

Nice to Have

• College degree
• Bilingual

Benefits