Front Desk Coordinator

About This Role

The Front Desk Coordinator I welcomes and assists patients, manages administrative tasks, and supports clinic operations for Smile Doctors.

Responsibilities

• Greet and receive customers, determining the nature of their visit and notifying appropriate team members
• Perform various administrative duties including welcoming visitors and providing clinic information
• Answer, screen, and route incoming calls, taking messages as needed
• Check-in patients, collect general information on their first visit, and verify insurance
• Notify clinicians of patient arrival and readiness, and make appointments for returning patients
• Print/reprint appointment reminders and school/work excuses, and make changes to patient schedules as necessary
• Coordinate payment arrangements or account resolution, and process payments
• Receive, store, and deliver shipments and mail, and update charts and patient information
• Drive internal marketing initiatives and foster participation from everyone

Requirements

• High School Diploma or equivalent
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Qualifications

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred

Nice to Have

• Bilingual (a plus)

Benefits