Technical Services Lead

About This Role

This is a working Lead position responsible for overseeing Technical Services staff, including set-up, operation, dismantle, repair, and maintenance of facility audio, rigging, lighting, and staging systems. The role involves managing client-provided AVL systems and coordinating labor calls and billing.

Responsibilities

• Supervise and participate in the installation and operation of event-related audio, theatrical lighting, rigging, and video equipment, troubleshooting issues as they arise.
• Communicate professionally with clients, crew, and building personnel during stressful situations.
• Review event documents and production riders to determine equipment and service requirements and compile reports/estimates.
• Participate in pre-production calls with clients, tours, and/or promoters to gather information for the Technical Services crew.
• Create task lists, work order item lists, and changeover sheets based on event schedules and mobile work orders.
• Provide daily task lists and direction for the crew, including accurate floor plans and related information.
• Prepare workbook estimates for events, track hours, and billing for timely reports.
• Review event rigging plans for the entire facility according to safety specifications and procedures.
• Attend weekly events meetings and/or event pre-cons as needed.
• Direct and engage in safe operation and maintenance of facility audio, theatrical/dimmable lighting, rigging, video, and related equipment.
• Operate, plan, and track maintenance/repair of facility audio, theatrical/dimmable lighting, rigging, video systems, and related equipment.
• Place and manage union labor calls and facilitate accurate and efficient labor sign-in/sign out.
• Coordinate, supervise, and direct on-call stagehands.
• Follow company policy to complete work report documentation per the union contract.
• Perform maintenance of equipment, keep inventory up to date, and make recommendations for supplies and equipment purchases.

Requirements

• Minimum High School Diploma or GED
• 5-10 years of experience in industry or related field
• Knowledge of signal flow in sound reinforcement, stage lighting, and video/projection systems and programming/operation methods and troubleshooting procedures
• Knowledge of safe rigging practices and procedures
• Ability to read CAD drawings and work with rigging diagrams and plans
• Basic computer skills including ability to create word documents and manipulate excel spreadsheets and do basic data entry
• Ability to work from drawings, specifications and oral requests
• Excellent communication (verbal and written) and inter-personal skills
• Advanced problem-solving, organizational skills, and attention to detail
• Prior customer service experience
• Excellent record of dependability and reliability
• Ability to work effectively with diverse groups of people

Qualifications

• High School Diploma or GED – some college coursework or degree preferred
• 5-10 years of experience in industry or related field

Nice to Have

• Some college coursework or degree
• Climbing experience
• Certification to operate facility lifts
• Experience with payroll as it relates to union contract and policies.
• Thorough knowledge of the CBA between Legends Global and IATSE Local 7.

Skills

* Required skills

Benefits

Certifications