Supervisor, Revenue Cycle / Patient Accounts

About This Role

Supervise and coordinate daily activities of a revenue cycle/patient accounts team, ensuring compliance with federal and state laws and internal policies. Oversee denial management, accurate patient accounts, and training for team development.

Responsibilities

• Recommend developmental opportunities and provide coaching to team members to drive performance improvement
• Supervise and coordinate daily activities of the designated work team, monitoring execution and completion of tasks
• Ensure team's work is in compliance with federal and state laws and applicable standards, and deliver monthly quality reports
• Oversee the management of inquiries from providers, members, attorneys, and insurance personnel regarding billing questions
• Facilitate the denial process by ensuring quality of performance affecting denials and performing follow-up/denial management activities
• Ensure finances are completed accurately by monitoring usage and proper expenditure for the team
• Manage performance management initiatives by monitoring team performance metrics and providing coaching
• Manage process management initiatives by collaborating with operations managers, IT, Finance, and health plan managers for process improvement
• Manage project management initiatives by supervising project execution and management efforts
• Lead regulatory reporting by sharing training resources and applying regulation standards to team's work
• Manage systems management initiatives by collecting team feedback, providing training, and facilitating review and adoption of system updates
• Facilitate training delivery and development for the team based on policies, audit findings, and work curriculum