Strategic Account Executive

About This Role

Manage and expand relationships with key accounts, driving sales growth and ensuring high customer satisfaction for FedEx Supply Chain. This role involves strategic planning and implementation for large regional or global accounts.

Responsibilities

• Own and manage overall customer relationships across assigned accounts
• Develop and maintain strategic partnerships for large growth and retention accounts
• Identify opportunities for account expansion and offer value-added services
• Monitor operational metrics across all key account sites
• Track competitor actions and formulate appropriate response strategies
• Drive sales growth and revenue goals; maintain responsibility for customer P&L
• Lead global or regional strategy and implementation for large accounts
• Proactively monitor customer satisfaction through regular engagement
• Ensure alignment between customer expectations and FSC operational activities (pricing, contracts)
• Facilitate executive engagement and leverage organizational resources for customer success
• Maintain documented account strategy (e.g., Gold Sheet) for assigned accounts

Requirements

• 8+ years of supply chain or 3PL sales experience
• Demonstrated success in achieving major account sales goals and executing customer strategies
• Strong relationship-building, communication, and negotiation skills
• Proven track record of customer retention and satisfaction
• Consistent performance in meeting and exceeding sales targets
• Strategic planning and sales management expertise

Qualifications

• Bachelor’s degree in a related field preferred or high school diploma/GED with 10 years of relevant experience
• Minimum of 8 years of supply chain or 3PL sales experience required

Benefits