Shift Lead

About This Role

The Shift Lead at Walgreens is responsible for opening and closing the store, managing cash handling, assisting with customer service, and overseeing day-to-day operations to ensure a smooth and efficient business day.

Responsibilities

• Open and close the store, including system start-ups and cash handling procedures
• Complete product returns, order voids, customer refunds, and cash drops
• Model and deliver a distinctive and delightful customer experience
• Engage customers and patients, offering assistance and resolving issues
• Assist with and coach team members on warehouse and vendor ordering processes
• Register all related sales on assigned cash register, including all transactions
• Assist manager in reviewing order exceptions and managing reverse logistics
• Assist manager in evaluating and developing product displays and completing resets
• Maintain accurate inventory counts and ensure proper signage for pricing
• Assist with bookkeeping activities, including cash report and bill payment
• Ensure compliance with state and local laws regarding regulated products
• Serve as liaison between management and non-management team members, assigning tasks
• Report disciplinary issues and customer complaints to management

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing and speaking English

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.

Nice to Have

• Knowledge of store inventory control

Certifications