Shift Lead

About This Role

The Shift Lead at Walgreens is responsible for opening and closing the store, handling cash, managing product returns, and ensuring a delightful customer experience. This role supports store management in daily operations and team coordination.

Responsibilities

• Open and close the store, including system startups and cash handling
• Complete product returns, order voids, customer refunds, and cash drops
• Model and deliver a distinctive and delightful customer experience
• Engage customers and patients, offering assistance and resolving issues
• Assist with and coach team members on warehouse and vendor ordering processes
• Register all related sales on assigned cash register, including error records and price modifications
• Assist in reviewing order exceptions and reverse logistics
• Assist in evaluating and developing displays, including promotional, seasonal, and sale merchandise
• Maintain accurate inventory counts and ensure proper signage for pricing
• Assist with bookkeeping activities, including cash reports and bill payment
• Ensure clean, neat, orderly store condition and appearance
• Ensure compliance with state and local laws regarding regulated products
• Serve as a liaison between management and non-management team members
• Report disciplinary issues and customer complaints to management

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing, and speaking English

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience

Nice to Have

• Knowledge of store inventory control

Benefits

Certifications