Pharmacy Customer Service Associate

About This Role

Provide a distinctive customer experience in the pharmacy, registering sales, and assisting the pharmacist with prescription processing and patient information under direct supervision.

Responsibilities

• Model and deliver a distinctive and delightful customer experience
• Register sales on assigned cash register and provide efficient checkout service
• Assist the pharmacist in the practice of pharmacy, under direct supervision
• Utilize pharmacy systems to obtain patient and drug information and process prescriptions
• Engage customers and patients by greeting them and offering assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Recommend items for sale to customer and recommend trade-up and/or companion items
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records
• Perform duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager
• Handle telephone calls that do not require personal attention of the pharmacist

Requirements

• Must be fluent in reading, writing, and speaking English
• Willingness to work flexible schedule, including evenings and weekend hours

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens
• Good math skills for accurate prescription filling
• Good computer skills
• Knowledge of store inventory control
• PTCB certification