Shift Lead

About This Role

As a Shift Lead, you will be responsible for opening and closing the store, handling cash transactions, and ensuring the store is ready for business. You will also engage with customers, resolve issues, and support store operations.

Responsibilities

• Open and close the store in the absence of store management, including system startups and cash handling
• Complete product returns, order voids, customer refunds, cash drops, and provide change to registers
• Model and share customer service best practices to deliver a distinctive and delightful customer experience
• Assist with and coach team members on warehouse and vendor ordering processes
• Responsible for registering all related sales on assigned cash register, including records of scanning errors and price verifications
• Assist manager or assistant store manager in reviewing order exceptions and in reverse logistics
• Assist manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise
• Maintain accurate inventory counts and the accuracy of on-hand quantities
• Ensure the Outdate program is followed with team members
• Responsible for basic department pricing and making daily price changes, ensuring proper signage is displayed

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing, and speaking English

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience

Nice to Have

• Knowledge of store inventory control

Benefits

Certifications