Shift Lead

About This Role

The Shift Lead is responsible for opening and closing the store, managing cash handling, and ensuring operational readiness. This role also involves delivering excellent customer service and serving as a liaison between management and team members.

Responsibilities

• Open and close the store, including system start-ups and cash handling processes
• Complete product returns, order voids, customer refunds, and cash drops
• Model and deliver a distinctive and delightful customer experience by greeting customers and offering assistance
• Assist with and coach team members on warehouse and vendor ordering processes
• Register all related sales on assigned cash register, including handling errors and modifications
• Assist manager in reviewing order exceptions and managing reverse logistics
• Evaluate and develop retail displays, including promotional and seasonal setups
• Maintain accurate inventory counts and daily price changes, ensuring proper signage is displayed
• Assist with bookkeeping activities, including cash reports and bill payments
• Ensure exterior and interior store maintenance, cleanliness, and appearance
• Communicate assigned tasks to team members when store management is not present
• Report disciplinary issues and customer complaints to management

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing, and speaking English (except in Puerto Rico)

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience

Nice to Have

• Knowledge of store inventory control
• Valid PTCB certification or pharmacy license as required by state