Shift Lead

About This Role

As a Shift Lead, you will manage store opening and closing procedures, oversee cash handling, and provide exceptional customer service. You will also assist with inventory management, merchandising, and team coordination.

Responsibilities

• Open and close the store, including system startups and cash handling duties
• Complete product returns, order voids, customer refunds, and cash drops
• Provide distinctive and delightful customer experience, engaging customers and resolving issues
• Assist with and coach team members on warehouse and vendor ordering processes
• Register all related sales on assigned cash register, including handling errors and modifications
• Assist manager in reviewing order exceptions and managing reverse logistics
• Assist in evaluating and developing displays (promotional, seasonal, super structures, sale merchandise)
• Maintain accurate inventory counts and ensure proper signage for pricing
• Assist with bookkeeping activities including cash reports and bill payments
• Ensure clean, neat, and orderly store condition and appearance, requesting repairs as needed
• Serve as liaison between management and non-management team members, communicating tasks
• Report disciplinary issues and customer complaints to management

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing, and speaking English

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience

Nice to Have

• Knowledge of store inventory control
• Valid PTCB certification or pharmacy license (as required by state)

Benefits