Shift Lead

About This Role

Lead store operations and provide exceptional customer service at Walgreens by supervising day-to-day activities, opening and closing the store, and assisting with various operational tasks.

Responsibilities

• Opens and closes the store, including system start-ups, cash handling, and ensuring readiness for business
• Completes product returns, voids, refunds, cash drops, and provides change for registers
• Models and delivers a distinctive and delightful customer experience, engaging customers and resolving issues
• Works with warehouse and vendor ordering processes, including receiving deliveries
• Registers all related sales on assigned cash register, including error records and price verifications
• Assists in reviewing order exceptions and managing reverse logistics (e.g., returns)
• Evaluates and develops merchandise displays, including promotional, seasonal, and sale items
• Maintains accurate inventory counts and ensures proper signage for pricing accuracy
• Assists with bookkeeping activities, including cash reports, counts, and bill payments
• Ensures compliance with state and local laws regarding regulated products

Requirements

• 1 year of leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing, and speaking English

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.

Nice to Have

• Knowledge of store inventory control

Certifications