Shift Lead

About This Role

Serve as a Shift Lead for Walgreens, overseeing store operations in the absence of management, delivering excellent customer service, and ensuring efficient inventory management and compliance.

Responsibilities

• Open and close the store in the absence of store management, including system start-ups, cash handling, and preparing the store for business.
• Complete product returns, order voids, customer refunds, cash drops, and provide change to cash registers.
• Engage customers and patients, offering assistance and resolving issues to ensure a positive experience.
• Share customer service best practices with team members.
• Assist with and coach team members on warehouse and vendor ordering processes.
• Register all related sales on assigned cash register, including handling scanning errors and price verifications.
• Assist in reviewing order exceptions and reverse logistics.
• Assist in evaluating and developing displays, including promotional, seasonal, and sale merchandise, and complete resets.
• Maintain accurate inventory counts and ensure accuracy of on-hand quantities.
• Ensure the Outdate program is followed by team members.
• Responsible for basic department pricing, daily price changes, and ensuring proper signage is displayed.
• Assist with bookkeeping activities, including cash reports, cash counts, and bill payment.
• Ensure clean, neat, and orderly store condition and appearance, including requesting repairs.
• Assist with separation of food items and proper product placement, as well as stock rotation.
• Ensure compliance with state and local laws regarding regulated products.
• Complete special assignments and other tasks as assigned by management.
• Serve as a liaison between management and non-management team members, communicating assigned tasks.
• Report disciplinary issues and customer complaints to management.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing, and speaking English

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.

Nice to Have

• Knowledge of store inventory control

Certifications