Shift Lead

About This Role

The Shift Lead is responsible for opening and closing the store, managing cash handling, assisting customers, and leading retail operations in the absence of store management.

Responsibilities

• Open and close the store, including system start-ups and cash handling
• Complete product returns, order voids, customer refunds, and cash drops
• Model and deliver a distinctive and delightful customer experience
• Engage customers, resolve issues, and answer questions
• Assist manager or assistant store manager in reviewing order exceptions and reverse logistics
• Evaluate and develop displays, including promotional, seasonal, and sale merchandise
• Maintain accurate inventory counts and ensure proper signage is displayed
• Assist with bookkeeping activities, including cash reports and bill payment
• Ensure compliance with state and local laws regarding regulated products
• Serve as a liaison between management and non-management team members

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing, and speaking English

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.

Nice to Have

• Knowledge of store inventory control

Benefits

Certifications