Shift Lead

About This Role

Lead store operations and provide exceptional customer service at Walgreens, including opening/closing the store, managing cash handling, and assisting with inventory and displays. This role involves coaching team members and ensuring compliance with company policies and legal regulations.

Responsibilities

• Open and close the store in the absence of store management, including system start-ups and cash handling
• Complete product returns, order voids, customer refunds, and provide change for cash registers
• Model and deliver a distinctive and delightful customer experience by greeting customers, offering assistance, and resolving issues
• Hold store keys to open and close without management as necessary
• Assist with and coach other team members on the warehouse and vendor ordering process
• Register all related sales on assigned cash register, including records of scanning errors and price verifications
• Assist manager or assistant store manager in reviewing order exceptions and reverse logistics
• Assist manager or assistant store manager in evaluating and developing displays (promotional, seasonal, super structures, sale merchandise), and complete resets and revisions
• Maintain accurate inventory counts and the accuracy of on-hand quantities across departments and stockroom
• Assist with ensuring the Outdate program is followed with team members
• Responsible for basic department pricing, making daily price changes, and ensuring proper signage
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment
• Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Assist with separation of food items and product placement, and assist in stock rotation
• Serve as a liaison between management and non-management team members, communicating assigned tasks when management is not present
• Report disciplinary issues and customer complaints to management

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing, and speaking English

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.

Nice to Have

• Knowledge of store inventory control
• Valid PTCB certification or pharmacy license as required by state