Shift Lead

About This Role

As a Shift Lead, you will be responsible for opening and closing the store, managing cash handling, and ensuring operational readiness. You will also provide a delightful customer experience and assist with various store operations, including inventory and display management.

Responsibilities

• Open and close the store, including system start-ups and cash handling
• Complete product returns, order voids, customer refunds, and provide cash register change
• Engage customers and patients, resolving issues and answering questions
• Model and share customer service best practices with team members
• Assist with and coach team members on warehouse and vendor ordering processes
• Register all related sales on assigned cash register, including error records and price verifications
• Assist manager or assistant store manager in reviewing order exceptions and reverse logistics
• Assist manager or assistant store manager in evaluating and developing displays
• Maintain accurate inventory counts and on-hand quantities
• Assist with ensuring the Outdate program is followed
• Responsible for basic department pricing and making daily price changes
• Assist with bookkeeping activities, including cash report, cash counts, and bill payment
• Assist with exterior and interior maintenance, ensuring clean and neat store condition
• Assist with separation of food items and product placement as specified by policies
• Ensure compliance with state and local laws regarding regulated products
• Serve as a liaison between management and non-management team members
• Report disciplinary issues and customer complaints to management

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing, and speaking English

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.

Nice to Have

• Knowledge of store inventory control

Benefits

Certifications