Shift Lead

About This Role

Lead store operations and provide exceptional customer service at Walgreens by opening and closing the store, handling cash, managing inventory, and assisting with team member training.

Responsibilities

• Open and close the store, including initiating systems, handling cash, and preparing the store for business.
• Process product returns, order voids, customer refunds, cash drops, and provide change for cash registers.
• Engage customers and patients, offering assistance and resolving issues to ensure a positive customer experience.
• Coach team members on customer service best practices and Walgreens service traits.
• Assist with warehouse and vendor ordering processes and open the backdoor for vendor deliveries.
• Register all sales on assigned cash register, including managing scanning errors, price verifications, and voids.
• Assist in reviewing order exceptions and managing reverse logistics (returns, empty packages).
• Evaluate and develop product displays, including promotional, seasonal, and sale merchandise, and complete resets and revisions.
• Maintain accurate inventory counts, including basic departments, stockroom, and overstock locations.
• Ensure the Outdate program is followed with team members and handle daily pricing changes and proper signage.
• Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payments.
• Ensure exterior and interior store cleanliness and appearance, requesting repairs as needed.
• Assist with separation of food items and product placement, and implement first-in, first-out stock rotation.
• Assist at the Pharmacy out window as requested and ensure compliance with regulated product laws.
• Conduct bag checks of team members and communicate assigned tasks to team members in management's absence.
• Report disciplinary issues and customer complaints to management.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing, and speaking English

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.

Nice to Have

• Knowledge of store inventory control

Benefits

Certifications