Shift Lead

About This Role

As a Shift Lead, you will manage store operations, ensure a great customer experience, and assist with various tasks from inventory to bookkeeping in the absence of store management.

Responsibilities

• Open and close the store, including cash handling and preparing the floor and stock room for business
• Process product returns, order voids, customer refunds, cash drops, and provide change to registers
• Engage customers, resolve issues, and answer questions to ensure a positive customer experience
• Coach team members on customer service best practices and ordering processes
• Manage sales on assigned cash register, including processing scanning errors and price modifications
• Assist manager in reviewing order exceptions and managing reverse logistics (returns)
• Evaluate and develop product displays, including promotional and seasonal merchandise
• Maintain accurate inventory counts and ensure proper signage for pricing
• Assist with bookkeeping activities such as cash reports and bill payments
• Communicate assigned tasks to team members and report disciplinary issues or customer complaints to management

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing, and speaking English

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.

Nice to Have

• Knowledge of store inventory control

Benefits

Certifications