Shift Lead

About This Role

The Shift Lead is responsible for opening and closing the store, managing cash handling, and ensuring operational readiness. This role also focuses on delivering a positive customer experience and supporting daily store operations.

Responsibilities

• Open and close the store, including system start-ups and cash handling
• Complete product returns, order voids, customer refunds, cash drops, and provide change
• Model and deliver a distinctive and delightful customer experience
• Engage customers, resolve issues, and answer questions to ensure satisfaction
• Assist with and coach team members on warehouse and vendor ordering processes
• Register sales accurately, including handling scanning errors and price modifications
• Assist in reviewing order exceptions and managing reverse logistics
• Assist in evaluating, developing, and resetting displays
• Maintain accurate inventory counts and ensure proper signage for pricing
• Assist with bookkeeping activities, including cash reports and bill payments
• Ensure compliance with state and local laws regarding regulated products

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing, and speaking English

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience

Nice to Have

• Knowledge of store inventory control

Certifications