Shift Lead

About This Role

The Shift Lead at Walgreens is responsible for opening and closing the store, managing cash handling, processing transactions, and ensuring a positive customer experience. This role supports store operations, supervises team members, and maintains store appearance and inventory.

Responsibilities

• Open and close the store, including system startups and cash handling
• Complete product returns, order voids, customer refunds, and safe drops
• Engage customers and patients, resolving issues to ensure a positive experience
• Model and share customer service best practices with team members
• Coach team members on warehouse and vendor ordering processes
• Register all related sales on cash register, managing scanning errors and price modifications
• Assist manager in reviewing order exceptions and reverse logistics
• Assist in evaluating and developing displays, including promotional and seasonal merchandise
• Maintain accurate inventory counts and ensure proper signage for pricing
• Assist with bookkeeping activities, including cash reports and bill payments
• Ensure clean, neat, orderly store condition and appearance, requesting repairs as needed
• Assist with separation of food items and product placement according to policies
• Ensure compliance with state and local laws regarding regulated products
• Communicate assigned tasks to team members when store management is not present
• Report disciplinary issues and customer complaints to management

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience
• Fluent in reading, writing, and speaking English

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience

Nice to Have

• Knowledge of store inventory control

Benefits

Certifications