Shift Lead

About This Role

The Shift Lead at Tualatin Hills Nature Center is responsible for providing exceptional customer service and supporting daily operations, ensuring a welcoming and inclusive environment for all. This role involves independently managing the front desk by greeting visitors, handling registrations, answering inquiries about programs, and performing clerical duties.

Responsibilities

• Independently open, close, and staff the front desk at the assigned facility
• Greet the public and create a positive experience through professional and courteous behavior
• Provide information and assistance regarding schedules, program descriptions, and general district information over the phone and in person
• Answer telephone and direct calls to appropriate personnel, taking accurate messages
• Perform general clerical support, including generating reports, assisting with program enrollment, and processing payments

Requirements

• At least one year of general clerical experience
• Regular public contact experience
• Customer service experience
• Exposure to recreational programming

Qualifications

• At least one year of general clerical experience, including regular public contact and customer service experience, as well as some exposure to recreational programming.

Nice to Have

• Bilingual Spanish language skills
• Interest in nature, plants, and animals

Benefits