Shift Lead

About This Role

The Shift Lead is responsible for assisting the store manager in leading the Baristas to deliver an exceptional customer experience, providing consistent high-quality beverages, and sharing specialty coffee knowledge. This role learns operations and leads the team in the absence of the General Manager.

Responsibilities

• Share passion for coffee and knowledge of specialty coffee with customers and employees
• Lead team in preparing and serving the highest quality handcrafted beverages
• Provide regular coaching and feedback to team members on drink quality and product knowledge
• Plan and execute the deployment of staff
• Lead and help with store cleaning, stocking, and organizing
• Ensure and uphold store cleanliness, organization, and food safety
• Communicate efficiently with the Store Manager on concerns such as employee engagement, work performance, and customer feedback
• Work with the Store Manager to perform inventory control tasks
• Make decisions in the best interest of the customer and problem-solve in the absence of the manager
• Contribute to store goals for achieving sales and improving profits
• Responsible for the opening and closing of the cafe
• Demonstrate respect, integrity, honesty, and knowledge to promote the culture, values, and mission of Equator Coffees

Requirements

• Retail and/or customer service experience
• Cash handling skills
• Capability to interface and maintain effective relationships with co-workers and customers

Qualifications

• High School Diploma or General Education Degree (GED)

Nice to Have

• Coffee experience
• Flexibility to work a variable schedule, including early mornings, weekends, and holidays

Benefits

Certifications