Security Call Center Operator

About This Role

This role provides 24/7 support to management, supervisors, employees, and clients by operating a multi-line switchboard, processing background screenings and payroll, and delivering excellent customer service within a command center environment.

Responsibilities

• Provide excellent customer service to clients, customers, and co-workers
• Provide information and assistance for emergency, security, and general needs
• Dispatch personnel for emergency and non-emergency responses following procedures
• Utilize computer-aided software for complaint documentation and anonymous tip line processing
• Serve as an information resource to DK employees and clients
• Process and report background screen requests
• Process companywide payroll
• Monitor an anonymous Whistleblower hotline and provide thorough reports
• Monitor CCTV system using recording devices
• Monitor, operate, test, and data entry for access control, fire, and security systems
• Prepare reports, activity logs, and files
• Assist security and event staff with scheduling/payroll processing and filling missed shifts
• Follow site-specific post guidelines
• Document daily activities and incident reports

Requirements

• Must be at least 18 years old
• No felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude
• Impeccable grooming
• Above average customer service skills
• High school diploma or GED
• Some college experience
• Friendly, positive, professional image
• Thorough knowledge of emergency procedures
• Ability to manage emergency situations while handling normal control center functions
• Ability to multi-task multiple job duties while maintaining confidentiality
• Ability to prioritize decisions based upon multiple criteria and identifiable policies and procedures
• Ability to effectively interact with professional personnel at all levels
• Excellent verbal, written and interpersonal communications skills
• Ability to solve problems and de-escalate situations in a non-confrontational manner
• Ability to read and write the English language

Qualifications

• High School Diploma or GED as well as some college experience