Salon Customer Experience Specialist

About This Role

Provide an exceptional client experience at the salon, drive retail sales, and maintain salon standards. This role involves client scheduling, inventory management, and receptionist duties.

Responsibilities

• Drive client experience and maximize sales potential for each client
• Ensure proper scheduling and continuing appointments, including booking and re-booking
• Ask appropriate questions to determine client's needs and match with Salon Professional's strengths
• Offer all Company programs, including credit and rewards, to all clients
• Aid in replenishment and restock efforts for Salon inventory
• Monitor retail and backbar on-hand accuracy and communicate opportunities to the Salon Leader
• Perform registration of clients and answer phones using scripted responses
• Handle client complaints, exchanges, refunds, adjustments, and cashiers within guidelines
• Maintain and update automated client records including lab data and release forms
• Execute floor SET activities, including replenishment, restocking, recovery, and visual merchandising

Requirements

• Passion for Salon products and services
• Ability to solve problems and make smart decisions that drive sales, profit, and customer service
• Commitment to providing great customer service and building positive relationships
• Ability to proactively find ways to improve the customer experience
• Confidence and courage to do what's right, acting with energy and urgency

Benefits