Sales Floor Associate
Posted 2 months ago Expired
This job has expired
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Upload Your ResumeAbout This Role
As a Sales Floor Associate, you will contribute to delivering an outstanding customer experience through direct customer service, maintaining merchandise presentation, and supporting inventory processes on the sales floor.
Responsibilities
- Greet and assist customers, delivering outstanding customer service
- Partner with other team members when additional support is needed
- Actively listen to customer issues to resolve problems calmly
- Follow placement directions to effectively place set merchandise statements
- Contribute to merchandise receipt and reverse logistics processes
- Assist with the execution of inventory processes
- Contribute to the Shoe on Display restocking process, including mismates and stockroom organization
- Contribute to the restock program to identify replenishment opportunities
- Assist with the SET processes by planning floor moves, placing graphics, and executing visual detailing
- Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale
- Help oversee and maintain all fitting room and sales floor recovery processes
- Contribute to the execution of visual elements to support merchandising statements
- Responsible for stockroom maintenance
- Assist with jcp.com processes including online orders and aged/undelivered orders/returns
- Contribute to Buy Online Pick Up In Store and Ship from Store processes as needed
- Contribute to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
- Assist with the Defective process execution to ensure integrity of inventory and prevent shrink
- Support company shrink and safety initiatives
- Consistently meet established performance standards for product and service sales, customer service, profit, productivity, and attendance
Requirements
- 1-2 years of retail experience
- Ability to solve problems and make decisions that drive sales, profit or customer service
- Ability to execute work efficiently and effectively
- Ability to provide great customer service
- Ability to cooperate and build positive, inclusive and respectful relationships
- Accountability for actions and outcomes
- Ability to proactively find ways to improve the customer experience
- Confidence and courage to do what's right
- Ability to take action with energy and urgency
- Adaptability to changing situations with energy and a positive attitude
Qualifications
- 1-2 years of retail experience
Benefits
About JCPenney
JCPenney is a shopping destination for diverse, working American families, offering fashion, apparel, home, beauty, and jewelry from national and private brands, along with personal services.