Sales & Service Supervisor - Lease Up

About This Role

The Sales and Service Supervisor (Assistant Community Manager) assists the Community Manager in developing and executing an effective sales and marketing strategy, ensuring positive customer experiences, and coaching leasing consultants to achieve community goals. This role focuses on leadership to enhance the living environment and workplace.

Responsibilities

• Assist in determining community sales goals and motivate leasing consultants
• Lease apartment homes and manage prospect and resident communication
• Address and resolve customer service concerns promptly and professionally
• Assist in developing and monitoring programs to maximize revenue and improve customer experience
• Support residents through move-in, lease renewals, transfer, and move-out processes
• Conduct market surveys of competitive communities and stay informed on market changes
• Plan and execute resident activities and events to foster community connections
• Follow all applicable policies and procedures for legal compliance, including fair housing

Requirements

• 1-3 years of multifamily or related experience
• 1+ year of supervisory or training experience
• High school diploma or GED
• Proficiency in administrative software and Microsoft Office Suite

Qualifications

• High school diploma or equivalency (GED) is required. Bachelor's degree preferred.
• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment, with 1 or more years of supervisory or training experience.

Nice to Have

• Bachelor's degree
• Experience in a hotel, retail, or restaurant environment

Skills

* Required skills

Benefits