Community Concierge
Posted 2 months ago Expired
This job has expired
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Upload Your ResumeAbout This Role
As a Community Concierge, you will be the face of AvalonBay, providing exceptional customer service to residents and prospects, and playing a key role in ensuring a luxurious living experience. You will manage front desk operations, implement resident satisfaction programs, and collaborate with other teams to create a welcoming home environment.
Responsibilities
- Monitor foot traffic and provide top-notch customer service
- Implement programs to address resident satisfaction
- Maintain company customer service standards
- Serve as a point of contact, offering assistance, information, and personalized recommendations
- Partner with the leasing office and maintenance team to create a great experience for prospects
- Assist with the move-in/move-out process
- Ensure current residents feel at home
Requirements
- High School diploma or equivalency (GED)
- Ability to tackle new problems and see them through until the end
- Strong communication skills
- Time management skills
- Patience
- Organization skills
Qualifications
- High School diploma or equivalency (GED)
- 1+ years of related experience in a hotel, retail or restaurant is preferred.
Nice to Have
- 1+ years of related experience in a hotel, retail or restaurant
- Proficiency in using administrative software and Microsoft Office Suite
Skills
* Required skills