Community Concierge

About This Role

As a Community Concierge, you will be the face of AvalonBay, providing exceptional customer service to residents and prospects, and playing a key role in ensuring a luxurious living experience. You will manage front desk operations, implement resident satisfaction programs, and collaborate with other teams to create a welcoming home environment.

Responsibilities

• Monitor foot traffic and provide top-notch customer service
• Implement programs to address resident satisfaction
• Maintain company customer service standards
• Serve as a point of contact, offering assistance, information, and personalized recommendations
• Partner with the leasing office and maintenance team to create a great experience for prospects
• Assist with the move-in/move-out process
• Ensure current residents feel at home

Requirements

• High School diploma or equivalency (GED)
• Ability to tackle new problems and see them through until the end
• Strong communication skills
• Time management skills
• Patience
• Organization skills

Qualifications

• High School diploma or equivalency (GED)
• 1+ years of related experience in a hotel, retail or restaurant is preferred.

Nice to Have

• 1+ years of related experience in a hotel, retail or restaurant
• Proficiency in using administrative software and Microsoft Office Suite

Skills

* Required skills

Benefits