Sales Floor Assistant

About This Role

This role is responsible for driving sales growth and exceptional customer service by leading associates, maintaining merchandise standards, and executing sales-building programs in a retail environment.

Responsibilities

• Model and ensure outstanding customer service, resolving issues and demonstrating WORTH behaviors
• Partner with Merchandise Supervisor to plan and execute merchandise placement
• Contribute to merchandise receipt and reverse logistics processes
• Assist with inventory processes including cycle counts, RFID scans, and stockroom organization
• Execute SET processes, floor moves, and visual detailing based on company guidance
• Identify sell-through opportunities and remerchandise the sales floor to increase sales rate
• Maintain fitting room and sales floor recovery processes for a clean and organized store
• Contribute to Omnichannel processes (jcp.com orders, BOPIS, SFS) as needed
• Assist with Merchandise Transfer Out (MTO), Return to Vendor, and Defective MTO (DMTO) activities
• Support company shrink and safety initiatives and meet performance standards

Benefits