Sales Advisor

About This Role

The Sales Advisor performs customer service and sales duties for Big O Tires, ensuring proper customer education and follow through on maintenance and repairs. This role involves promoting products and services, preparing sales documentation, and supporting overall store operations.

Responsibilities

• Monitor customer service area and host waiting customers, providing fast and friendly customer service.
• Handle complaints courteously and efficiently per company policy.
• Inspect vehicles and review owner's manual requirements to promote needed products and services.
• Effectively promote sales through explaining benefits, implementing promotions, and using suggestive selling techniques.
• Prepare necessary sales documentation such as warranties, service agreements, and tire sales registration.
• Conduct efficient and accurate sales transactions and notify supervisor of discrepancies.
• Manage ticket average and profitability, assisting the store manager in meeting company expectations.
• Support store operations by assisting with opening/closing tasks, inventory, sales reporting, and merchandising.
• Protect company assets by properly cleaning, maintaining, and storing tools and equipment.
• Clean facilities, maintaining internal and external store appearance to comply with Big O Tires standards.

Requirements

• 18 years of age or older
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery
• Strong verbal communication skills
• Sales abilities
• Ability to perform basic mathematical calculations
• Ability to safely operate automatic and manual transmission vehicles
• Availability to work holidays, weekends, and after regular business hours as needed
• Ability and willingness to work with hazardous materials
• Ability to consistently work in outdoor weather conditions
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
• Legal authorization to work in the United States of America

Nice to Have

• High school diploma or GED equivalent
• One year or more of experience in an automotive shop environment
• Ability to work both independently and in a team environment
• Ability to work at a fast pace
• Ability to prioritize and plan work activities using time efficiently
• Ability to manage multiple tasks and projects
• Ability to perform detail work with accuracy

Skills

* Required skills

Benefits