Retail Customer Service Associate

FedEx Office St Louis, MO
Full Time Entry Level

Posted 2 weeks ago

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About This Role

Deliver a positive customer experience to all customers by anticipating needs, suggesting alternatives, and providing solutions. Take orders, coordinate store activities, and operate/maintain equipment in a retail environment for printing, signs & graphics, and shipping.

Responsibilities

  • Deliver a positive customer experience by utilizing consultative skills
  • Provide expertise in printing, signs & graphics, and shipping product lines
  • Recommend appropriate FedEx Office products and services
  • Take complex customer orders using order systems and provide accurate pricing
  • Operate and maintain a wide variety of equipment
  • Assemble parcels and prepare goods for shipping
  • Process financial transactions using a Point of Sale terminal, including handling cash
  • Maintain a safe, clean, and orderly retail Store
  • Clean, repair, and stock all retail store printing and shipping equipment and supplies
  • Assist in the training of store team members

Requirements

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills

Qualifications

  • High school diploma or equivalent education
  • 6+ months of specialized experience

Skills

Consultative skills * Point of Sale terminal (POS) *

* Required skills

About FedEx Office

Retail
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