Retail Customer Service Associate

About This Role

Deliver excellent customer service in a retail environment by understanding customer needs, suggesting solutions, and coordinating store activities. This role involves operating equipment, managing inventory, and processing financial transactions.

Responsibilities

• Deliver a positive customer experience, utilizing consultative skills to anticipate customer needs and provide solutions
• Be knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping
• Take orders, coordinate activities in the Store, and provide pricing and product information
• Recommend appropriate FedEx Office products and services
• Operate and maintain a wide variety of equipment
• Move boxes and equipment, stock materials, and manage the production queue and output
• Manage complex projects and retail supply
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Maintain a safe, clean and orderly retail Store
• Assist in the training of store team members

Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees on a consistent basis

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience

Skills

* Required skills