Retail Customer Service Associate

About This Role

This role is responsible for delivering positive customer experiences, using consultative skills to understand needs, suggest alternatives, and provide solutions related to printing, signs & graphics, and shipping services. This includes taking orders, coordinating store activities, and operating equipment while maintaining a clean and orderly retail environment.

Responsibilities

• Consistently deliver a positive customer experience, utilizing consultative skills to anticipate customer needs and provide solutions.
• Be knowledgeable in all areas of the store's business, including print, signs & graphics, and shipping.
• Take orders, coordinate store activities, and provide pricing and product information.
• Recommend appropriate FedEx Office products and services.
• Operate and maintain a wide variety of equipment, stock materials, and manage the production queue.
• Process financial transactions using a Point of Sale terminal, including handling cash.
• Maintain a safe, clean, and orderly retail Store environment.
• Ensure confidentiality of customer data and careful handling of documents, media, and packages.
• Assist in the training of other store team members.
• Look for opportunities to improve knowledge and skills within the retail store.

Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees on a consistent basis
• Ability to communicate effectively with customers, vendors, and other team members on a consistent basis
• Ability to function in a fast-paced environment under substantial pressure
• Ability to maintain attention and concentration for extended periods
• Ability to work with minimal supervision on a consistent basis
• Ability to report regularly to work and maintain established business hours

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience

Skills

* Required skills