Restaurant Manager

About This Role

Lead and manage Food & Beverage operations at the Hyatt Regency Denver Tech Center, overseeing In Room Dining, Restaurant, and Coffee Shop services while ensuring exceptional guest experiences and colleague development.

Responsibilities

• Support the Director in leading the Food & Beverage Outlets including In Room Dining, Restaurant, and Coffee Shop operations
• Direct and oversee the development of employees
• Hire, train, empower, coach, and counsel staff
• Perform performance and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory, and budget for outlet operations
• Coordinate outlet operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and employee satisfaction
• Exercise quality control for both food and beverage
• Maintain Hyatt standards of service and ensure their implementation
• Perform daily walk-throughs to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

Requirements

• F&B management experience
• Service-oriented style with professional presentations skills
• Proven leadership skills
• High energy, entrepreneurial spirit, motivational leader
• Proven track record in high volume concept
• Effective communicator
• Effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills
• Proficient in Microsoft Word and Excel
• Excellent organizational, interpersonal and administrative skills

Qualifications

• Hotel/Hospitality degree an asset
• F&B management experience

Nice to Have

• Hotel/Hospitality degree
• Experience in implementing new food & beverage concepts

Skills

* Required skills

Benefits