Restaurant General Manager

About This Role

As a General Manager at Zaxby's, you will lead and guide your team to cultivate a positive work environment, ensure exceptional guest experiences, and manage daily restaurant operations to achieve sales and profitability goals.

Responsibilities

• Provide guidance and leadership to create a positive culture and maintain high team morale
• Execute and assist in the development of action plans according to company goals and objectives
• Manage and oversee daily restaurant operations, focusing on staffing, team member development, sales growth, and cost management
• Ensure consistent guest experience and uphold brand standards
• Source, interview, hire, retain, and recognize top performers to maintain appropriate staffing levels
• Ensure team members receive proper training, ongoing mentoring, coaching, and development
• Create and maintain effective work schedules to drive sales and control labor costs
• Plan and delegate shift assignments, communicating expectations and adjusting as needed
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Manage profitability by driving sales, controlling costs, and developing team members
• Increase sales by building community relationships and providing outstanding product and service
• Control costs and losses, ensuring compliance with all company guidelines, policies, and procedures
• Complete performance reviews for crew members and assist with performance reviews for managers
• Maintain compliance with federal, state, and local laws, guidelines, policies, and procedures
• Review performance metrics daily and develop action plans to improve profitability, sales, and guest experience

Requirements

• Must be 21 years of age or older
• Must have a valid driver’s license, vehicle insurance, and reliable transportation
• Open availability and the ability to work a minimum of 5 days and 48 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Successful completion of background check and motor vehicle report
• Possess leadership qualities, organizational skills, and ability to interact cooperatively with others
• 3-5 years management experience

Qualifications

• High school diploma or equivalent and some college preferred
• 3-5 years management experience required, restaurant management experience preferred

Nice to Have

• Restaurant management experience preferred

Benefits

Certifications