Restaurant Assistant Manager

About This Role

As an Assistant Manager, you will lead the daily operations of a Zaxby's restaurant, ensuring excellent guest experiences and maintaining high operational standards. You will manage the team, enforce company policies, and contribute to a positive work environment, ultimately driving restaurant success.

Responsibilities

• Complete all required training, including Zaxbys Assistant Manager Development Plan, Food Safety Certification, and Manager Certification
• Enhance guest experiences by ensuring team members satisfy and exceed expectations
• Ensure team members receive proper training, ongoing coaching, and development
• Create effective work schedules following company standards and local laws
• Plan and delegate shift assignments, communicating expectations and adjusting as needed
• Supervise, lead, and coach team members to perform at their highest level and achieve quarterly goals
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Communicate performance concerns to the General Manager and assist with performance reviews
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Handle and report guest and team member complaints, concerns, and injuries timely and respectfully
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Ensure the team works safely and follows all safety guidelines and procedures

Requirements

• Must be 18 years of age or older
• Valid driver’s license, vehicle insurance, and reliable transportation
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Successful completion of background check
• Possess leadership qualities, organizational skills, and ability to interact cooperatively with others
• 1-3 years management experience

Qualifications

• 1-3 years management experience, restaurant management experience preferred

Nice to Have

• Restaurant management experience

Benefits

Certifications