Renewals Manager

About This Role

Manage the complete renewal lifecycle for Tines' customer portfolio, ensuring high retention rates and maximizing net revenue retention. This role is critical in defining and establishing best practices for renewal operations as one of the first dedicated Renewals Managers.

Responsibilities

• Own and manage the complete renewals process for Tines' customer portfolio, ensuring high retention rates and customer satisfaction
• Proactively identify and engage with accounts approaching renewal, developing strategies to secure renewals and expand usage
• Develop and execute advanced renewal strategies, including multi-year agreements, complex contract structuring, and negotiation of high-value renewals
• Collaborate closely with Customer Success Managers and Account Executives to understand customer health and develop tailored renewal strategies
• Track and analyze renewal metrics, providing regular forecasts and insights to leadership
• Identify upsell and cross-sell opportunities within the existing customer base
• Develop and implement standardized renewal processes and best practices
• Negotiate renewal terms and conditions when appropriate
• Maintain accurate customer data and renewal information in our CRM system
• Build strong relationships with technical stakeholders and security teams at customer organizations
• Stay informed about product updates and industry trends to effectively communicate value to customer

Requirements

• 3+ years of experience in renewals, account management, or quota-carrying sales roles
• Demonstrated success in achieving targets, managing customer relationships, and driving revenue retention or growth
• Experience working with technical products, preferably in cybersecurity, automation, or enterprise SaaS
• Understanding of security operations, workflows, and challenges faced by security teams
• Strong negotiation and communication skills, with the ability to articulate value to technical stakeholders
• Strong understanding of SaaS metrics, customer lifecycle, and recurring revenue models
• Experience using CRM systems (Salesforce preferred) and data analysis tools
• Excellent organizational skills with the ability to manage multiple accounts simultaneously
• Self-motivated with the ability to work independently and establish processes

Qualifications

• 3+ years of experience in renewals, account management, or quota-carrying sales roles

Skills

* Required skills