Remote Account Manager

About This Role

This Account Manager role involves ensuring customer satisfaction and growth, focusing on strategic customer engagement, renewal, and expansion. The role collaborates with sales and other departments, builds strong client relationships, and educates customers on new features to meet and exceed their expectations.

Responsibilities

• Serve as the strategic lead for customer engagement
• Collaborate with the Sales team to identify and work on expansion opportunities
• Manage and forecast customer renewal and expansion goals
• Create customer account plans to ensure value realization
• Conduct regular Quarterly Business Reviews (QBRs) with client’s executive team
• Update internal systems to document customer health and status
• Identify advocacy opportunities for case studies and webinars
• Educate customers on new use cases and features

Requirements

• Bachelor's degree in a related field
• Strong project management and organizational skills
• Excellent verbal, written, and presentation skills
• 5+ years of experience managing enterprise customer relationships
• Ability to communicate and influence key stakeholders
• Proven ability to manage multiple projects with attention to detail
• Track record of meeting and exceeding retention and expansion goals

Qualifications

• Bachelor's degree in a related field
• 5+ years of experience managing enterprise customer relationships

Benefits