Account Manager - Luxury Retail & Trade Show Fabrication

About This Role

This Account Manager role manages high-value projects from initial inquiry through launch, cultivating client relationships in luxury retail and trade show industries. It involves overseeing pre-sale activities like RFE, RFD, RFI, and RFP processes while balancing detail-oriented coordination with sales growth and client satisfaction.

Responsibilities

• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions
• Act as the primary point of contact for all client communications
• Lead and coordinate the preparation and submission of RFEs, RFDs, RFIs, and RFPs, ensuring documents are comprehensive, accurate, and delivered on time
• Deliver a high level of customer service, responding promptly to inquiries and addressing concerns
• Proactively drive revenue growth within assigned accounts by meeting defined upselling and cross-selling targets
• Take full ownership of the pre-sale phase, including discovery, scoping, and alignment with client expectations
• Collaborate with internal teams (design, production, logistics) to ensure timely execution of projects meeting client specifications
• Represent the company confidently in discussions with architects, designers, and owners' representatives
• Effectively translate client vision and technical requirements to internal teams
• Provide regular updates to management on account status, project progress, and client feedback

Requirements

• Minimum of 3 years of experience in account management
• Strong understanding of the RFE, RFD, RFI, and RFP processes
• Ability to understand and interpret shop drawings, with a basic understanding of construction methods
• Excellent understanding of proper communication in both verbal and written formats
• Experience with Salesforce or other CRM tools with a strong focus on data integrity
• Exceptional communication and interpersonal skills, with a focus on customer service
• Ability to manage multiple projects simultaneously and meet deadlines

Qualifications

• Bachelor’s degree in related fields is preferred
• Minimum of 3 years of experience in account management, preferably in the millwork, exhibition, or luxury retail industry

Skills

* Required skills