Account Manager

About This Role

Manage client accounts by serving as the day-to-day contact, resolving issues, and assisting the Account Executive with strategic plans. This role ensures high client satisfaction and compliance with contracts.

Responsibilities

• Serve as the day-to-day contact for assigned accounts, interacting with clients to facilitate problem resolution and promote high client satisfaction
• Work cross-functionally with internal departments regarding client needs, contractual obligations, and benefit change requests
• Assist the Account Executive with account renewals, benefit enrollment meetings, and overall compliance with client contracts
• Manage plan setup and benefit configuration of new and existing clients in the PBM system
• Participate in new client implementation meetings, finalists meetings, conferences and tradeshows
• Develop contract amendments under the direction of the Account Executive
• Document appropriate client specific information in Salesforce.com
• Review reports and pharmacy benefit recommendations with clients quarterly and annually

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, related field or equivalent experience
• 1+ years of pharmacy benefits management (PBM) experience (for Centene Pharmacy Services)
• Ability to travel

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, related field or equivalent experience
• 1+ years of pharmacy benefits management (PBM) experience (for pharmacy roles) or 1+ years of sales/client/account management experience in healthcare (for non-pharmacy roles)

Nice to Have

• 1+ years of sales or client/account management experience in healthcare (for non-pharmacy roles)

Skills

* Required skills

Benefits