Regional Assistant Box Office Manager

About This Role

Assist with ticketing operations for concert venues in the New England/Upstate NY Region, focusing on day-to-day Box Office management at Saratoga Performing Arts Center (SPAC) during Live Nation promoted shows. This role involves staff supervision, event management, and financial duties.

Responsibilities

• Manage the box office at SPAC during Live Nation promoted shows
• Serve as a ticketing contact for assigned events and locations
• Develop strong working relationships with promoters, staff, guests, and partners
• Partner with Box Office Manager on training, scheduling, and supervision of personnel
• Ensure Box Office staff adheres to company policies and procedures
• Collaborate with internal and external personnel to address ticketing needs
• Manage nightly Box Office operations including ticket sales, reporting, and problem resolution
• Create a positive and collaborative working environment and maintain staff morale
• Ensure the ticketing department delivers exceptional customer service
• Facilitate open communication within the Box Office and other venue departments
• Partner to build and maintain events in ticketing software
• Monitor ticket inventory and collaborate on dynamic pricing
• Partner on reconciliation, deposits, and daily financial reporting

Requirements

• Proven experience in box office or ticketing management
• Availability to work a flexible schedule, including days, nights, weekends, and holidays
• Willingness and ability to travel as needed
• Demonstrated proficiency in cash handling
• Strong leadership, management, and customer service skills
• High school diploma or equivalent
• Hands-on experience in live event operations
• Proficiency in Microsoft Office applications

Qualifications

• High school diploma or equivalent
• Proven experience in box office or ticketing management

Nice to Have

• In-depth knowledge of ticketing systems, especially Ticketmaster Host, Archtics, AccountManager, and the TM1 product suite
• Advanced skills in Microsoft Office applications
• Strong organizational abilities, including prioritization, multitasking, and time management
• Professional communication skills and email etiquette

Skills

* Required skills

Benefits