Quality Assurance Specialist

About This Role

Serve as the primary liaison to customers, ensuring new owners understand their contracts and assisting with reservations to reduce cancellations for Hilton Grand Vacations.

Responsibilities

• Ensure new owners understand their paperwork and contracts
• Assist owners in making reservations and providing all necessary information
• Conduct follow-up and post-sale contact with new owners to reduce cancellations and contract reversals
• Collaborate closely with the Sales and Hospitality teams to maintain high-quality customer service
• Provide technical assistance, support, and guidance to owners regarding the product and services associated with ownership

Requirements

• Ability to work flexible schedules, including mornings, evenings, weekends, and holidays
• Strong ability to efficiently resolve complex customer service issues

Nice to Have

• Timeshare sales experience
• Timeshare quality assurance experience
• CRM software experience
• Proficiency with Microsoft products

Skills

* Required skills