PT Sales Associate

About This Role

This role involves actively engaging with customers in-store, achieving sales goals, and providing exceptional service to help customers design products that fit their style and space. It also includes overseeing store operations like inventory and merchandising, ensuring a positive shopping experience.

Responsibilities

• Actively engage with customers using Lovesac selling techniques
• Achieve personal sales goals and key performance indicators
• Provide attentive service and build customer loyalty
• Demonstrate strong product knowledge and effectively demo, assist, and educate customers
• Guide customers from interest to purchase, managing quotes, closing sales, and maintaining relationships
• Conduct customer outreach using company tools and communication methods
• Quickly identify and resolve customer issues to ensure a positive shopping experience
• Maintain a welcoming and visually appealing store by following visual merchandising standards
• Oversee store operations including opening/closing, inventory, exchanges, marketing, and promotions
• Utilize company tools, sales data, and reports to prioritize tasks and support daily operations
• Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety

Requirements

• 18 years of age or older
• High-School Diploma or equivalent
• Minimum of 1 year of experience in a retail or customer service role
• Able to work flexible hours including evenings, weekends and holidays
• Able to effectively utilize technology for sales and customer support, including CRM systems
• Support Lovesac's omni-channel customer experience
• Able to travel to local stores, third-party vendors and for occasional meetings
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions and sensitive data
• Effective communication skills and ability to manage conflict
• Able to move objects (including medium to large furniture items up to 75 pounds)
• Routinely perform bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing

Qualifications

• High-School Diploma or equivalent
• Minimum of 1 year of experience in a retail or customer service role

Skills

* Required skills

Benefits