Pharmacy Operations Manager

About This Role

Manage daily non-clinical pharmacy operations and workflow, ensuring a positive patient experience and efficient pharmacy services. This role involves supervising, training, and developing pharmacy technician personnel while maintaining compliance with regulations.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and positive patient experience.
• Operate pharmacy systems to obtain patient/drug information and process prescriptions.
• Supervise, train, coach, and manage the performance of pharmacy technicians and cashiers.
• Engage customers, resolve complaints, and enhance customer experience with healthcare services.
• Assist pharmacists in patient care delivery, including registration, data entry, and medication preparation where allowed by law.
• Delegate, direct, and assign non-clinical work in the pharmacy, ensuring tasks are completed on time.
• Manage core pharmacy workflow, coordinate daily schedule, and ensure a clean and stocked pharmacy department.
• Manage inventory and all business administrative activities not requiring pharmacist licensure.
• Analyze and improve pharmacy financials, operational quality, and customer service.
• Lead technician hiring, onboarding, training, and scheduling, ensuring compliance with policies and regulations.

Requirements

• High School Diploma, GED, or equivalent
• PTCB or ExCPT certification (except in Puerto Rico)
• 1+ year of work experience as a pharmacy technician in a retail or hospital setting
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Willingness to work flexible schedule, including evening and weekend hours
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Qualifications

• High School Diploma, GED, or equivalent.
• 1+ year of work experience as a pharmacy technician in a retail or hospital setting.

Nice to Have

• Previous people management/leadership experience
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation

Certifications