Pharmacy Operations Manager

About This Role

This role is responsible for overseeing day-to-day non-clinical pharmacy operations, ensuring efficient workflow and a positive patient experience, and serving as a certified pharmacy technician. It involves managing pharmacy systems, supervising technicians and cashiers, and leading their selection, scheduling, and development.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and positive patient experience
• Operate pharmacy systems to obtain patient and drug information and process prescriptions
• Supervise pharmacy technicians and pharmacy cashiers within company guidelines, laws, and regulations
• Responsible for the selection, scheduling, and development of pharmacy technician personnel
• Lead training, coaching, and performance management of pharmacy technicians, including discipline and termination decisions
• Engage customers and patients, resolving complaints and answering non-clinical questions to ensure a positive experience
• Assist pharmacist in patient care delivery, including registration, data entry, medication preparation, and administering vaccines/health screenings where allowed
• Delegate, direct, and assign non-clinical work in the pharmacy, ensuring tasks are completed on-time
• Manage core pharmacy workflow, coordinate daily schedules, and assure cleanliness and adequate supplies
• Ensure compliance and execution of business administrative activities and pharmacy inventory management tasks not requiring pharmacist licensure

Requirements

• High School Diploma, GED, or equivalent
• PTCB or ExCPT certification (except in Puerto Rico)
• One year of work experience as a pharmacy technician in a retail or hospital setting
• Fluent in reading, writing, and speaking English (except in Puerto Rico)
• Willingness to work flexible schedule, including evening and weekend hours
• Willingness to obtain active immunization certification within 90 days of hire

Qualifications

• High School Diploma, GED, or equivalent
• 1 year of work experience as a pharmacy technician in a retail or hospital setting

Nice to Have

• Previous people management/leadership experience
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation

Certifications