Pharmacy Operations Manager

About This Role

Manage day-to-day non-clinical pharmacy operations, ensuring efficient workflow and positive patient experiences, while supervising pharmacy technicians and maintaining compliance with regulations and company policies.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and positive patient experience.
• Operate pharmacy systems to obtain patient/drug information and process prescriptions.
• Supervise, train, coach, and manage the performance of pharmacy technicians and pharmacy cashiers.
• Select, schedule, and develop pharmacy technician personnel, including making decisions regarding discipline and termination.
• Engage customers to resolve complaints, respond to requests, and ensure a positive customer experience.
• Assist pharmacists in patient care delivery including registration, data entry, medication preparation, counting, and verifying.
• Delegate, direct, and assign non-clinical work in the pharmacy, ensuring tasks are completed on-time.
• Manage core pharmacy workflow, coordinate daily schedules, and assure pharmacy cleanliness and adequate supplies.
• Ensure compliance and execution of administrative activities and pharmacy inventory management tasks.
• Drive new technology/process roll-outs and engage teams in action planning.

Requirements

• High School Diploma, GED, or equivalent
• PTCB or ExCPT certification (except in Puerto Rico)
• 1 year of work experience as a pharmacy technician in a retail or hospital setting
• Fluent in reading, writing, and speaking English (except in Puerto Rico)
• Willingness to work flexible schedule, including evening and weekend hours
• Obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Qualifications

• High School Diploma, GED, or equivalent
• 1 year of work experience as a pharmacy technician in a retail or hospital setting

Nice to Have

• Previous people management/leadership experience
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation

Certifications