Pharmacy Customer Service Associate

About This Role

Deliver a delightful customer experience by registering sales, assisting customers with products and services, and supporting pharmacy operations under pharmacist supervision in accordance with state and federal regulations.

Responsibilities

• Register sales on assigned cash register and provide efficient checkout service
• Assist the pharmacist in the practice of pharmacy in accordance with regulations
• Use pharmacy systems to obtain patient and drug information and process prescriptions
• Engage customers and patients, offering assistance and resolving issues
• Model and share customer service best practices with team members
• Recommend items for sale and performs merchandising tasks
• Perform duties as assigned by Pharmacy Manager, including utilizing pharmacy systems and filling prescriptions
• Report prescription errors immediately to the pharmacist
• Handle telephone calls that do not require pharmacist attention
• Process manual claims for third party program prescription services
• Assist and support Pharmacy Department on inventory management activities
• Ensure compliance with state and local laws regarding regulated products
• Construct and maintain displays, including promotional and seasonal items
• Assist with interior and exterior maintenance to ensure a clean store condition
• Maintain PTCB certification and complete assigned training/continuing education

Requirements

• Fluent in reading, writing, and speaking English
• Willingness to work flexible schedule, including evenings and weekend hours

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens
• Good math skills for counting, measuring, and weighing medications
• Good computer skills
• Knowledge of store inventory control

Certifications