Pharmacy Customer Service Associate

About This Role

Deliver excellent customer service and assist pharmacists in dispensing medications, utilizing pharmacy systems to process prescriptions and manage inventory.

Responsibilities

• Model and deliver a distinctive and delightful customer experience
• Register sales on assigned cash register, providing courteous and efficient checkout service
• Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations
• Use pharmacy systems to obtain patient and drug information and process prescriptions
• Engage customers and patients by greeting them and offering assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Recommend items for sale to customer and recommend trade-up and/or companion items
• Perform duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information
• Assist pharmacists in scheduling and maintaining work flow
• Process manual claims for third party program prescription services in a timely and efficient manner
• Assist and support Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
• Provide customer service in the photo area, including digital passport photo service, poster print and creative machine

Requirements

• Ability to work flexible schedule, including evenings and weekend hours
• Fluent in reading, writing, and speaking English

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens
• Good math skills to fill prescriptions accurately
• Good computer skills
• Knowledge of store inventory control

Certifications