Pharmacy Customer Service Associate

About This Role

Deliver a distinctive customer experience by registering sales, assisting the pharmacist with prescription processing while adhering to regulations, and ensuring a clean and well-merchandised store.

Responsibilities

• Model and deliver a distinctive and delightful customer experience
• Register sales on assigned cash register and provide efficient checkout service
• Assist the pharmacist in the practice of pharmacy, under direct supervision, in accordance with state and federal regulations
• Use pharmacy systems to obtain patient and drug information and process prescriptions
• Engage customers by greeting them and offering assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Recommend items for sale and suggest trade-up and/or companion items
• Keep counters and shelves clean and well-merchandised, take inventory, and maintain records
• Assist pharmacists in scheduling and maintaining workflow
• Report prescription errors to pharmacist on duty and adhere to Company policies

Requirements

• Fluency in reading, writing, and speaking English
• Willingness to work flexible schedule, including evenings and weekend hours

Nice to Have

• Six months of experience in a retail environment
• Prior work experience with Walgreens
• Good math skills for accurate prescription filling
• Good computer skills
• Knowledge of store inventory control

Certifications